Frequently Asked Questions

General

Why are the website, all documents and forms exclusively in English?

Industrial Generation Network is an international platform made in Germany and was created because in the current crisis, (international) exchanges through trade fairs and conferences, but also business trips are not possible. The platform is intended to bring together and strengthen business relations not only on a national, but also on a global level and wants to contribute to the maintenance of international relations in spite of the crisis and reflection on local or national environments.

Professionals from all nations should be able to engage within the network and participate in the Industry Days events. That is why they are held in English as far as possible. Some provided web sessions, however, will be held in German, depending on their respective target groups.

You can find hints on the language at the session detail page.

What are the advantages of Industrial Generation Network? What can I do with it? Please describe yourselves.

As a result of the outbreak of the Covid-19 virus, many trade shows and conferences have been postponed or even cancelled. However, the need for an exchange with other companies and finding new partners has remained. In the industry sector, the Industrial Generation Network platform now offers an alternative way to get in touch and stay in contact with interesting companies and experts.

Both companies and individuals can create detailed profiles and present themselves to a wide audience. A variety of search and filter options will help the user finding relevant contacts and be found by others. The matchmaking function will ease your search by suggesting potential partners based on your interests.

Through the platform users can send messages or make appointments directly. Companies can present their products, publish press releases and videos and share links and documents.

In addition to presenting yourself and contacting others, the platform also offers the possibility of organizing live events such as online conferences or web sessions. These can be hosted directly in your own company name or by participating in one of our event series. After any live event or web session, the recordings can be made available on demand.

Events can be held using your own web conferencing tools or you can make use of our offer to host the event for you.

Our editorial team will be happy to help you fill your entry and optimize the presentation of your content at any time.

What is the difference between a Professional and a Company Account?

The Professional Profile offers individuals the opportunity to introduce themselves and be found by other professionals. Here you can present information about yourself, e.g. your professional career or interests. A Professional Profile is also a prerequisite to view all content on the website.

It is always free of charge.

Company Accounts are the presentations of individual companies. Those can present themselves with detailed descriptions, products and pictures. Registered companies can choose between the free Basic Account or enhanced options according to the Premium Account.

Professional Profiles can be linked to Company Accounts and show the connections to the community!

I have discovered a user / user profile / content that I consider dubious or SPAM. What can I do?

If you notice any content on Industrial Generation Network that you consider dubious or SPAM, kindly report it to the editorial team.

The editorial team will be looking into it and decide whether and which measures should be taken.

Professionals

I can't log in to the Professional Profile Area

We are sorry you are facing those troubles.

This error can be caused by different circumstances:

One can be that you accidentally clicked on COMPANY Sign in. If so, please change to the Professional Sign in Area.

Are you trying to log in for the first time after your registration? Please make sure you have confirmed the verification email that was sent to you within seconds after filling in and sending the registration form. Only then you can set a password and log in.

You have not received this verification email? Please check your spam folder. The confirmation email might be there.

In rare cases, security settings of your email program completely block the receipt of the confirmation email. In this case please contact your IT support.

If your IT support can't help you on that matter, you can try to register with another email to see if this works. We will kindly assist you in deleting the other profile. Just contact the editorial team to do so.

I completed the registration as a Professional, but nothing is happening/ I am not receiving your email.

You have not received this verification email? Please check your spam folder. The confirmation email might be there.

In rare cases, security settings of your email program completely block the receipt of the confirmation email. In this case please contact our editorial team.

If your IT support can't help you on that matter, you can try to register with another email to see if this works. We kindly assist you in deleting the other profile. Just contact the editorial team to do so.

How can I connect my Professional Profile to my or any other Company Account?

To connect a Professional Profile to an existing Company Account the administrator of the Company Account has to send an invitation to you.

A prerequisite to do so is that the Company Account is a Premium version.

Simply accept the invitation send by the administrator of the company and you will be connected to the Company Account.

Please be aware, that for now you can only be connected to one company at a time.

The link in my invitation to link to a company is invalid.

If you have received an invitation to be connected to a company but the link in this email is not working anymore, this may have various reasons:

  • the link has already been used
  • you have declined the invitation by decline invitation once
  • the company has cancelled the invitation itself

If you want to receive another invitation, please contact the administrator of this company. If you don't know that person you can either use the contact inquiry or you can ask the editorial team to contact that person for you.

Please have in mind that in that case we forward your data to that person.

How does the matching function work?

The matchmaking feature of Industrial Generation Network offers another opportunity to find interesting contacts.

Based on the saved categories stated in your Professional Profile you will receive recommendations for companies and professionals who offer products and services from these categories.

Therefore, make sure to add all the categories you are interested in to your Professional Profile. Afterwards use the button show recommandations and you will be forwarded to a list of professionals and companies which are offering products and services in your saved categories.

By using the filter option on the left, you can further select professionals or companies and even countries to sepcify your search.

How can I save favorites in my Professional Profile?

We are glad you have found a lot of interesting content on our platform. You can mark any interesting content by using the save button that then turns into light turquise and stating saved.

If you want to recall all your saved content quickly, use the offered menu bar in the upper right-hand corner; click on Bookmarks and all your saved content is displayed (you also find the area Bookmarks within your profile).

Did you known that you can add some notes to your saved items with the function actions and also share or print them directly? Try it by using the offered functionalities.

I have received a contact inquiry from info@industrial-generation.network. What should I do with it?

This contact request was sent to you by a Professional of Industrial Generation Network by using the contact option. This system email is officially send from our info@industrial-generation.network account. However it also contains the email address of the sender.

You can respond to the message by using the email address of the Professional that is offered within the email.

The editorial team is not involved in the personal communication of platform users. However, if you have the impression that the contact inquiry is not trustworthy, you can report it to the editorial team.

I have received a contact inquiry but think it is SPAM. What should I do?

In case you receive a contact inquiry that you consider dubious or SPAM content, you can report it to the editorial team.

The editorial team will be looking into the matter and decide whether and which measures need to be taken.

Companies

What is the difference between the Basic and the Premium Company Account?

Companies that register on the website can choose between two types of accounts. The Basic Account offers a basic entry enabling the company to present its name and logo, address data to be contacted and select some categories. This entry is free of charge.

In order to show more information, the Premium Account can be booked.

The Premium Account includes an extended description of the company, numerous products with pictures, videos such as image films, linking of company and professionals, news posts (for example press releases), links and downloads.

A further major highlight of the Premium is the integration of events such as web sessions, conferences, live interviews etc.

Why do I have to sign an offer for a Company Account?

You do not only confirm the binding booking of the chosen service by signing and stamping the offer (bookings without signature and company stamp cannot be processed properly). But by signing the offer you also

  • confirm that you have read the general terms and conditions and data protection guidelines
  • and legitimize / authorize the person named in the offer as company administrator person to receive the login data for the company account and to edit it
I cannot upload videos/events/products to my Company Account

We are sorry for this inconvenience.

If you have booked the Premium Account for your company then it indicates a technical problem. Please report it to our editorial team. If you haven't booked the Premium Account then you are a Basic Account holder. The Basic Account does not include the display of content such as products, events or videos. In order to present further information, the Premium Account can be booked (the first month of the Premium Account is a free trial month). Just contact our editorial team for further questions or an offer.

How can I connect my Professional Profile to my or any other Company Account?

To connect a Professional Profile to an existing Company Account the administrator of the Company Account has to send an invitation to you.

A prerequisite to do so is that the Company Account is a Premium version.

Simply accept the invitation send by the administrator of the company and you will be connected to the company.

Please be aware, that for now you can only be connected to one company at a time.

How can I connect my employees to our Company Account?

To connect your employees to the Company Account, they have to be already registered as a Professional.

The administrator of your Company Account has to send an invitation to the several Professionals – that can be done easily in the Company Account area.

You can cancel an invitation if you have sent it to the wrong person by accident.

I have invited the wrong person to connect to our Company Account, what can I do now?

In your Company Account area you can see all the invitations you have sent.

There you have the option to cancel an invitation too – if you have sent it to the wrong person by accident.

I am interested in hosting a web-session / an online event. Which options of organizing such an event do you offer?

We are happy you are considering to plan an event or web session with us.

You can send your request with an outline of your session

  • when
  • how long
  • topic
  • what support is needed (technical support, concept, moderation, marketing)

to our editorial team.

We will kindly get back to you with a customized offer for your event or web session.

In case you have already planned an event and are promoting it through our plattform, we can also offer you our Marketing Assistance, which includes LinkedIn and Newsletter advertising.

How can I add or change an administrator to/of my Company Account?

If you would like to add another editor to a Company Account or change the actual administrator, please contact our editorial team.

Please have in mind that this information needs to come from the actual administrator who is legitimized to edit the account.

After receiving your request, we will send the login data to the named person.

Industry Days as Attendee

Where can I find (more) Information on the sessions of Industry Days event?

You can find all the information about the Industry Days sessions on our overview page for the particular month, which you can access by clicking on VIRTUAL CONFERENCE in the main navigation.

Furthermore you can search for any specific session here:
https://www.industrial-generation.network/en/activities

What does it cost to attend one of the Industry Days sessions?

For the Industry Days we are happy to announce that all sessions are free of charge for the audience. The only requirement is to have a Professional Profile on the Industrial Generation Network (which is free of charge).

However, certain Streaming Software may ask for a separate (free of charge) registration. We will provide this information in time on the overview pages and the session detail page.

Industry Days as Company

How can I participate at the Industry Days event?

We appreciate your interest in participating at the Industry Days event.

If you are interested in hosting a session at the Industry Days event, please complete the content submission form and let us know:

  • what edition and in which topic are you interested in
  • what package would you like to book

The Industry Days offer two formats

  • the keynote where you can present yourself as an expert in this interview session
  • the web session in which you can present your company and solutions

that are combined in attractive packages*:

  • 1 keynote and 2 web sessions
  • 1 keynote and 1 web session
  • 1 web session

After receiving your submission, we will contact you to discuss further details, option and answer any questions.

*Please have in mind that our keynote sessions are limited and the booking of an additional web session is mandatory. The web sessions are allocated on a first come first served basis.

What are the requirements to participate at the Industry Days event?

For the Industry Days Event, we offer you a full event service, including our studio The Curve for the keynotes and our own web session software for all formats;

The announcement of your event will take place on the Industry Days landing page – for example here overview page – and in detail on your session detail page(s).

In order to be able to create these detail pages, it is necessary that you register your company on the Industrial Generation Network platform for a Premium Account – the first month is free of charge. There are no automatic fees afterwards (if you do not accept a further offer for the Premium Account, your Company Profile is furthermore a Basic Account). You can register your company by filling in the company request form here:
https://www.industrial-generation.network/en/companies-welcome-landingpage

Furthermore, it will be beneficial for your session if all of your speakers register as professionals on Industrial Generation Network. Our Team can link the Professional Profile with the session detail page so your audience can directly get in contact.

All advertising refers to those detail pages and to the speaker's Professional Profiles.

What does it cost to be partner at the Industry Days event?

For the Industry Days editions we are offering three packages that can be booked:

  • 1 keynote and 2 web sessions
  • 1 keynote and 1 web session
  • 1 web session

Included in those packages is:

  • Marketing and communication
  • Reaching leading international and local professionals
  • Concept, moderation and briefing
  • Technical assistance
  • Audience management
  • Keynote and discussion live at the studio The Curve

Please find the prices in our media kit document.

How do you reach the intended targetgroup?

All sessions hosted and announced on Industrial Generation Network are available for the professionals of the platform.

Regarding the Industry Days events, we use several marketing activities, including announcements on the homepage, our weekly newsletter, social media posts or – depending on the topic – press releases and/or marketing campaigns in the relevant media brands of the Vogel Communication Group to inform the community and potential audience about upcoming sessions.

For the session we provide additional technical support to categorize the offers and use keywords for better searchability and usability of the matchmaking functions.

We strongly recommend that you also use your own marketing channels to spread word of your session across your (existing) audience. We will kindly provide you the link to your created session detail page(s).

What do I need to prepare if I want to be a partner at the Industry Days event?

The content submission already enables you to provide a lot of information regarding the planning of your sessions. The more detailed you are able to be on the form, the better.

With our full event service we provide the concept of the keynote session and assist in wording them in a way that is effective for the particular medium and that will help to guide the expectations of the audience.

Additionally, we will offer a wide range of tips to find the right setup for the (live)stream and present your topic throughout the preparations of the event.

What steps are involved in the process to be a partner at the Industry Days Event?

First of all we kindly ask you to fill in the content submission form provided on the Industry Days landing page; submitting this form signifies your interest as a potential event partner.

When the program setup is decided we will contact you for further details, the time schedule and to discuss any questions.

In parallel, we will start setting up the session detail page as soon as your participation is confirmed. If more information is needed, e.g. content-wise or images, our editorial team will contact you.

When we created your session detail page, we will provide you the link to your created session detail page as well as the updated landing page. If you wish, we can also provide you a standardized LinkedIn Banner to promote your session within your LinkedIn Account.

Please make sure that your speaker registers him/herself as a Professional so we can link his/her profile with your session. This helps enable the audience to get in touch later on.

What technology and what technical support do I need to be a partner at the Industry Days event?

For the Industry Days event, we offer you a full event service, including our studio The Curve for the keynotes and our own web session software for all formats;

For the web session we provide you our tool. We will brief you on it's functions properly. You just have to have a stable internet connection. We highly recommend that your company's technical support (person) is available at the time of your session to help with any issues regarding the internet connection or your hardware.

What formats are possible for presenting a session at the Industry Days Event?

We appreciate your interest in participating at the Industry Days event.

If you are interested in hosting a session at the Industry Days event, please complete the content submission form and let us know:

  • what edition and in which topic are you interested in
  • what package would you like to book

The Industry Days offer two formats

  • the keynote where you can present yourself as an expert in this interview session
  • the web session in which you can present your company and solutions

that are combined in attractive packages*:

  • 1 keynote and 2 web sessions
  • 1 keynote and 1 web session
  • 1 web session

After receiving your submission, we will contact you to discuss further details, option and answer any questions.

*Please have in mind that our keynote sessions are limited and the booking of an additional web session is mandatory. The web sessions are allocated on a first come first served basis.

The web session can furthermore be a product presentation, a tutorial session or a workshop format. Based on our experience, we have put together some recommendations that can help you to choose a format that is right for your topic. Kindly contact us after sending your content submission form.

How long should my session be in terms of duration?

Our keynote sessions are about 45 minutes including Q&A at the end of each session and each block of keynotes is closed with a fireside chat of all keynote speakers.

For the web sessions we provide you an 1 hour slot. So your session should last at a maximum one hour. However, the actual length of the web session depends on the format you choose.

Based on our experience, we have put together some recommendations that can help you to choose a format and duration of session that is right for your topic. Kindly contact us after sending your content submission form.

My session does not fit the selected topics of the Industry Days event. Can I still hold my session during the Industry Days?

We always try to find specific but also more generic topics for the Industry Days, so that a wide range of sessions and titles can be provided.

Nevertheless, it is possible that a contribution does not fit to the chosen topics. If this is the case, you have the following options:

You can check whether the contribution fits the selected topics of the next monthly Industry Days event and then submitt your content for the next event.

We would also like to encourage you to hold a web session beside the Industry Days. Industrial Generation Network is a networking platform and lives from the activity of the community. In this respect we consider web sessions and live streams as the core of the platform.

If your are interested in doing something unique, please contact us for a customized offer.

My session is not live. Is it still considered a contribution to the Industry Days event?

We are pleased about the wide range of offers during the Industry Days event. It is basically possible to integrate a previously recorded format into the agenda.

However, we recommend that you hold your session live; this way your audience can actively participate with questions and feedback and possibly also get in touch with the speaker after the session.